Welcome to Aon NZ. Unfortunately our main site is unavailable. Please find below further information you may require. You can contact us on 0800 266 276.


Payment options
Service issues and complaints
Aon Privacy Policy
Aon terms of Business


Payment Options

Aon New Zealand offers the following payment options:

Direct Credit
Credit Card
Monthly payment option

Direct Credit


You can pay your account by Direct Credit, the bank account details are noted on the bottom of the Invoice and Statement for your convenience.
NZD currency only: ANZ National Bank Ltd 01-0297-0071650-002 (02 for 2 digit suffix)

Please quote the client number. If you are paying outside New Zealand the Swift code is ANZBNZ22. To ensure your payment is processed correctly please email: nz.accounts@aon.com your client number and the deposit amount.

Credit Card (NZD currency only)    

PLEASE NOTE: a Surcharge of 1.5% of the payment amount will be charged to the card. *The combined amount will show as TOTAL on the payment page in step 2 (prior to clicking Pay Now).

If you wish to continue, please read below then Pay by Credit Card Here.

  • The Client Number is located on the bottom right-hand side of your Statement or Invoice
  • Type in the 8 characters together without the spaces(or dashes) OR
  • Type the first 11 characters without the spaces(or dashes)
  • The account must be paid in full

Credit card transactions will incur a surcharge that you will be notified of at the time of payment*.

PLEASE NOTE: Aon New Zealand does not accept cash or cheques in payment of your account. 

Monthly payment option

Aon Premium Funding monthly payment option

The cost of purchasing insurance has led many businesses to look for ways to improve their cash flow when settling their insurance bill.

As per most companies, Aon’s usual settlement terms are upon receipt of invoice, however, we understand paying one lump sum for your insurance premium does not suit everyone. We therefore offer our clients a flexible and convenient alternative.

Aon can help by spreading the cost on a monthly basis through our Premium Funding payment option which enables businesses to pay their insurance premiums in easy to manage monthly instalments.

How Premium Funding works

  1. Aon’s preferred specialist Premium Financier pays your insurance premium on your behalf by the due date.

  2. You then repay the loan facility in easy to manage monthly instalments.

The security for the loan is the policy itself and its proceeds - there’s no other security required.

Premium Funding

  • Assists financial planning and budgeting
  • Avoids a one off premium payment
  • Credit costs are tax deductible
  • Has a fixed interest rate
  • Improves cash flow to meet expenses
  • Releases capital for alternative investments
 


Service issues and complaints

At Aon, we aim to perform our services with reasonable care, skill and integrity based on the needs you have advised to us. We endeavour to treat clients fairly, however we recognise that occasionally things can go wrong.

This guide describes our process for dealing with financial advice service issues or complaints. 

If you have a complaint about the service Aon has provided to you, we want to hear about it so that we can investigate your concerns. Similarly, if you have positive suggestions about how we can improve our service, please let us know.

If you have a complaint relating to the terms of your insurance coverage or claims under your policy, you may be referred to your insurer and their complaints process.

How to make a complaint

Stage One

Contact your Aon Broker or Branch Manager at your local Aon office by telephone, email or in writing to explain your problem. (Refer Service Issues and Complaints Form here.) You will find the address and phone number of the local office on your invoice or on our website at www.aon.co.nz. Your Aon Broker or Branch Manager will work with you and endeavour to resolve your complaint.

Please try to provide as much information as possible about the reasons for your complaint and the resolution you are seeking. We will endeavour to resolve your complaint promptly and reach a satisfactory resolution together with you.

Nearly all service issues and complaints are quickly resolved in this way however, if we are not able to resolve your complaint locally within 2 business days, we will:

  • formally acknowledge receipt of your complaint and provide an estimate of the timeframe for a fuller response;

  • provide you with an overview of our complaints process;

  • provide information about our free, independent, dispute resolution scheme, that may help to investigate or resolve your complaint (See further information below.)

Stage Two

If we are not able to resolve your complaint locally, it will be referred to our Complaints Manager for an internal review.

Alternatively, you can at any time contact the Complaints Manager directly on 09 362 9000 or you can email details of your complaint to nzfeedback@aon.com

The Complaints Manager will endeavour to provide you with a decision or proposal for resolution within 20 business days of your original complaint. If your complaint is complex and may take longer to resolve, we will advise you of this and will keep you informed of progress.

Stage Three

Sometimes it is not possible to resolve a complaint by agreement and, if you are not satisfied with our decision following the process above, you may then choose to seek independent advice.

If you are a retail client (or if we mutually agree) you may refer the matter to Financial Services Complaints Limited (FSCL) (subject to their terms of reference).

FSCL is the independent dispute resolution service we belong to. There is no cost for you to ask FSCL to independently review your complaint however you must contact FSCL within 3 months from the date of our final decision. If you do not contact FSCL within this time, they will be unable to assist you. FSCL can be contacted by email at complaints@fscl.org.nz or by calling 0800 347 257. Full details on the FSCL scheme can be obtained on their website www.fscl.org.nz. Please note before FSCL can investigate your complaint, they do require you to have first provided us with the opportunity to address your complaint.

Complaints Form & Contact Info


To download a copy of our Complaints Process & Form please click here.

After completing this form please return it to your local Aon branch or by email to nzfeedback@aon.com

You may also contact your Broker or Branch Manager at your local office by telephone, email or in writing to explain your problem.  You will find the address and phone number of the local office on your invoice or on our website at www.aon.co.nz.

We will endeavour to resolve your complaint promptly and reach a satisfactory resolution together with you.

 


Aon Privacy Policy


General Data Protection Regulation Aon Global Privacy Statement

Aon Cookies Policy Aon Global Cookie Notice



Aon Terms of Business


Aon has amended its terms to create a combined terms of business for Aon Risk Services, Aon Life, Health and Benefits, and Aon Global Risk Consulting. These terms can be found here . For an overview of variations to previous terms, as at 14 March 2022, please refer here

WorkAon

A Service Level Agreement applies to all clients, unless agreed otherwise, please refer here.

Important Notices

Please refer to our Important Notices document here. If you have any questions, please contact your Aon Client Relationship Manager.