Canterbury has experienced several major earthquakes and aftershocks. If you have been affected and need insurance assistance, please call 0800 800 398 for advice. Remember, we are here to help.

Remember, the safety and well-being of you and your family comes first.

Please ensure your home and work environment are safe and take special care around all external structures, particularly brick walls, which may have become unstable. We suggest you also take steps to ensure your property is secure.

Aon is helping our clients respond to and recover from the Canterbury earthquakes. We invite you to use the information on this resource site and contact us if you require any additional assistance. Aon clients with an earthquake loss can contact the Aon Broker team on 0800 800 398 or by email at: quake@aon.co.nz

Earthquake Commission (EQC)

New Zealand Earthquake Commission (EQC) have developed a comprehensive response to Frequently Asked Questions on their Website. Aon clients who are seeking more information on their EQC claim and the EQC response to the Canterbury Earthquake should click here to access the Earthquake Commission's page.

The Earthquake Commission has confirmed that it will accept the lodging of claims for up to three months from the date the damage occurred. The Earthquake Commission is advising people to get their claims in as soon as possible.

Need help?

We are local and we are here to help. Our local team in Christchurch are open for business and have been working with clients since the earthquakes occurred. If you need help, come in and see us at 411 Blenheim Rd (look for the blue PGG Wrightson building), or call us on 0800 800 398.

Advice on Unsafe Buildings

Canterbury City Council are advising that: "People with unsafe buildings that may need to be demolished are advised to contact the Christchurch City Council and follow the official process. In all cases, the property owner and/or contractor undertaking the work is strongly advised to contact the Council before carrying out the work. Carrying out work that does not fall within (the) emergency provisions may affect insurance coverage and the Council’s ability to authorise the work retrospectively". Aon recommends that all clients follow the advice from Council and contact their broker for advice on their insurance policy. More details from Canterbury City Council.

Domestic Claims Frequently Asked Questions

Understanding your insurance policy and making a claim can be complex. Aon has put together answers to common questions from our clients. Download the Aon Domestic Claims Frequently Asked Questions Briefing Note. 

Claim Preparation Checklist

After a major loss occurs, the primary focus is to restore things to normal as soon as possible. However, a major loss triggers a series of activities and transactions that need to be documented. Key among them is your insurance claim. For any type of loss, good claims documentation can pay dividends. Click here to download our Claim Preparation Checklist. 

Advice on Reopening Your Business

Many businesses have had to close their offices, plant's, warehouse’s and other facilities as a result of the Canterbury earthquakes. While the closure may have been for a number of different reasons there are some basic things to consider as you recover. Download Aon's advice on reopening / reoccupying your site or tenancy.

General Advice for Farmers on Irrigation, Pumps and Associated Equipment

Pumps, irrigators, pivots and associated equipment on farms in the Canterbury Region may have sustained damage from the earthquakes. Land movement, changes in artesian water levels and silt in water all have the potential to cause major damage to pumps, shafts and screens. Download Aon's general advice for farmers.

EQC Claims Guide

This is a step-by-step guide to the EQC claims settlement process. It answers some of the questions most often asked about EQC’s cover. Click here to download the EQC Claims Guide. 

Tips for Coping After an Earthquake

It’s normal to feel anxious about your safety, and that of your family and whanau, and it’s normal to feel jumpy and scared, or worried about work. Here are some tips from the Mental Health Foundation of New Zealand.

A Message from Geoff Blampied, Chief Executive Officer Aon New Zealand

Aon New Zealand Chief Executive Officer Geoff Blampied has extended a message of support to everyone who has been affected by the earthquakes in the Canterbury region. Click here to view the full message.